SHIPPING
Processing Time
Each piece is carefully crafted and packed by hand. Orders are typically processed within 7-14 business days. For custom or made-to-order pieces, I will provide an estimated timeline after confirming your order.
Shipping with Swiss Post
All orders are shipped from Switzerland using Swiss Post, with pricing determined by the size and weight of the package. You will see the final shipping cost calculated at checkout based on these factors.
Here are the standard shipping options available:
- Small Packages: Ideal for single or smaller items. Delivery typically takes 5-10 business days within Europe and 10-20 business days for international destinations.
- Medium & Large Packages: For multiple items or larger pieces, delivery times are similar but may vary slightly depending on the destination and the size of the parcel.
Express Shipping is also available for faster delivery. Please select this option at checkout for quicker service, usually arriving in 2-5 business days within Europe and 5-7 business days internationally.
International Shipping & Customs
I ship globally, and please note that international orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These costs are not included in the shipping price and are the buyer's responsibility. It’s a good idea to check with your local customs office for specific information regarding any potential charges.
Packaging
To ensure your artwork arrives safely, I carefully pack each piece, using eco-friendly materials whenever possible. If you’re sending a gift, let me know—I can offer custom packaging and include a handwritten note for that extra special touch.
Gift Wrapping
For special occasions, we offer beautifully crafted gift boxes made with high-quality materials. Each box is tailored to fit your selected piece, and a handwritten note can be included if desired. You can choose this option during checkout.
Certificate of Authenticity
With every order, you’ll receive a certificate of authenticity. This includes details about the creation process, care instructions, and a guarantee of the porcelain and gold quality, where applicable. Each certificate is hand-signed for that personal touch.
Shipping Costs
Shipping rates are calculated based on the size and weight of the package. Once your order is ready to ship, you’ll see the final shipping cost at checkout before completing your purchase.
Shipping Safety
While I’ve successfully shipped large orders internationally (including delicate pieces like porcelain plates), occasionally breakages can happen. In such cases, I offer a full refund or replacement, with all extra costs covered by me. Your satisfaction is my priority, and I’ll ensure any issues are resolved promptly.
Delays & Issues
While Swiss Post is reliable, unexpected delays may occasionally occur due to customs or other external factors. If your package hasn’t arrived within the expected timeframe, or if there’s an issue with your delivery, please contact me at [your email address] for assistance.
Finished Creations
Firing Disclaimer: Creations crafted during the workshop are subject to firing processes which may result in shrinkage, warping, or cracking. Additionally, glaze colors may change All these modifications are a natural part of the creative process and cannot be prevented. We do not offer refunds for unexpected results or damaged pieces.
Extra Pieces
Additional Creations: Each workshop includes a set number of items within the price. Participants wishing to create additional pieces may do so for an extra fee per creation. Payment for additional creations must be settled upon pickup, and unpaid items will not be released.
Prices
Price Variation: Prices for activities, materials, and shipping are subject to change without prior notice.
Pickup
Storage Period: Creations will be stored for up to 2 MONTHS from the date of notification for pickup. After this period, uncollected items will be subject to disposal, and handling fees may apply.
Participants
Responsibility: The individual booking on behalf of others assumes responsibility for pickup and/or payment of any additional materials. Failure to fulfill these obligations will result in the assumption of associated costs.
Course Cancellation
Cancellation Circumstances: Courses may be canceled due to insufficient enrollment or instructor illness. In such cases, participants may opt for a full refund or reschedule for another available date.
Shipping
Delivery Options: Upon request, creations can be shipped via mail. Please note that we utilize suitable packaging materials, but we cannot guarantee against breakage or loss during transit. Additional charges may apply for incorrect shipping information or returned parcels.
Studio Atmosphere and Conduct
Respectful Environment: Our studio is intended to provide a serene environment conducive to creativity. We request that participants maintain a respectful demeanor, refraining from loud conversations or disruptive behavior. Smoking, eating, or computer use is prohibited within the studio premises.
Consequences of Misconduct: Any behavior deemed inappropriate or disrespectful towards fellow participants or staff may result in expulsion from the premises, with no refund provided for the workshop or course fee.
GIFT CARD
Refund Policy
Non-Monetary Redemption: Gift cards hold no cash value and cannot be exchanged for monetary refunds.
Usage and Changes
Usage Limitations: Gift cards are primarily valid for the specific workshop or course type selected upon purchase. Upon request, they can be applied towards other offerings by covering any price difference. Material costs, if not included, must be paid separately. Unused portions of the gift card cannot be refunded or transferred to other activities.
Expiration
Validity Period: All gift cards are valid for one year from the date of purchase. Bookings made after this period cannot be facilitated using the gift card. No discounts or refunds are available for expired gift cards.
Promotions
Ineligibility for Combining Promotions: Gift cards cannot be combined with any ongoing promotions or discounts.
Shipping
Global Delivery: Orders are processed and shipped within 3 business days of placement, using Swiss Post for worldwide delivery.
Shipping Details: Orders placed after 12 pm are processed from the following business day. Please note that the studio is closed on Sundays and Mondays, and these days are not counted in the processing time. To ensure timely delivery, it is advisable to place orders at least one week in advance.
Address Accuracy: The purchaser is responsible for providing the correct shipping address. In the event of re-shipping due to an incorrect address, an additional invoice of 5 CHF will be issued to cover handling costs while the shipping cost will be invoiced twice.
Price Adjustments
Subject to Change: Prices for activities and materials are subject to periodic adjustments, and we reserve the right to modify them accordingly.
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PRIVACY POLICY
At BUBA Studio, safeguarding your privacy is of utmost importance to us. We have implemented stringent measures to protect your personal data and ensure compliance with relevant data protection regulations. By utilizing our services and accessing our website, you agree to the terms outlined in this Privacy Policy. Any amendments to this policy will be promptly updated on this page.
Confidentiality and Data Protection
Anonymous Usage: We respect your right to anonymity and will not disclose the identity of our customers unless mandated by a court of law.
Data Handling: Your personal information is handled with strict confidentiality. We do not share, sell, rent, or disclose any information collected on this website to third parties.
Security Measures: Collaborating with our hosting provider, we employ robust security measures to safeguard against unauthorized access, data loss, misuse, or forgery. However, please note that internet data transmission may be subject to security vulnerabilities beyond our control.
Personal Information Collection
Necessary Details: To process and fulfill orders or subscriptions, we require personal information such as name, email, phone number, address, and payment details. This information is essential for order processing and account maintenance.
Cookie Usage: Our website utilizes cookies to enhance your browsing experience. These small files do not store personally identifying information but help facilitate online transactions in our shop.
Service Providers
Hosting: Our website is hosted on WIX, providing an online e-commerce platform for our services.
Booking Management: We utilize WIX for seamless booking management, ensuring a convenient experience for our customers.
Booking Terms and Conditions
Accuracy: While we strive for accuracy in all information provided through WIX, discrepancies may occasionally occur. We reserve the right to correct inaccuracies and modify booking details as necessary.
Payment and Cancellation: WIX facilitates secure payment processing and handles cancellation and refund procedures according to our policies.
Limitation of Liability
Service Delivery: While WIX manages bookings, we remain solely responsible for service provision. Any issues related to service delivery should be directed to us.
Intellectual Property
WIX Platform: WIX platform is protected by intellectual property laws and remains the property of WIX. Reproduction, modification, or distribution of any part of the platform without explicit permission is prohibited.
Governing Law and Dispute Resolution
Jurisdiction: These terms and conditions are governed by the laws of Swiss Jurisdiction. Any disputes shall be subject to the exclusive jurisdiction of the court of Zurich, Switzerland.
Contact Information
Inquiries: For questions, concerns, or feedback regarding our booking services or use of WIX, please contact us at info@bubastudio.ch.
Payment Gateway
Partners: Payment transactions are processed through trusted partners such as Stripe, PayPal, and Worldline. By completing transactions, you agree to their terms and conditions.
Newsletter – Wix Email Marketing
Subscription: If you opt to receive our newsletter, we collect your email address solely for this purpose. We use WIX Email Marketing as our dispatch service provider and adhere to their privacy regulations.
Data Usage: WIX Email Marketing may use recipient data for service optimization but does not share or use it independently.
For inquiries, please contact info@bubastudio.ch.